Frequently Asked Questions

NeoBioPharma offers a comprehensive catalog of premium life science research products including:

• Primary cells and cell lines
• Cell culture media and reagents
• Recombinant proteins
• Monoclonal and polyclonal antibodies
• Molecular biology reagents
• 3D cell culture models

Browse our full catalog on the Products page.

You can find products in three ways:

1. Category browsing — filter by research area from the Products page
2. Search — use the search bar to look up by product name, catalog code, or description
3. Ask our team — email info@neobiopharma.com and our scientists will recommend the right product for your application

Yes. Each product page shows available documentation including:

• Datasheets — technical specifications
• Protocols — experimental procedures
• SDS — Safety Data Sheets
• COA — Certificates of Analysis (lot-specific)

Look for the Documentation tab on each product page to download.

You can request a quote in two ways:

• Single product — click "Request Custom Quote" on any product page
• Multiple products — use Add to Multi-Product Quote and submit them all at once

Our team responds within 24 hours on business days.

Yes — products marked "In Stock" can be added to cart and purchased directly through our secure checkout. For custom sizes, bulk orders, or regulated items, a formal quotation is required.

Yes. Volume discounts are available for orders above certain quantities. Academic and non-profit institutions may qualify for additional pricing. Contact sales@neobiopharma.com with your institution details.

We accept:

• Credit and debit cards (via Stripe)
• PayPal
• Bank transfer / wire (for orders over $2,000)
• Purchase orders (for verified institutional accounts)

We ship worldwide to 40+ countries. Delivery times:

• Domestic (USA) — 1–3 business days
• Europe — 2–5 business days
• Asia / Rest of World — 3–7 business days

Live cell products may require specialized temperature-controlled shipping and specific delivery windows.

Temperature-sensitive products ship in validated cold-chain packaging:

• Dry ice — for -80°C products (cells, some proteins)
• Gel packs — for +2°C to +8°C products
• Ambient — for stable reagents

Tracking is provided for all shipments, and cold-chain integrity is monitored throughout transit.

Yes. Once your order ships, you'll receive an email with:

• Tracking number
• Carrier information
• Estimated delivery date

You can also view order status anytime in your account dashboard.

Yes. Our products follow rigorous quality-control procedures. Depending on the product, testing includes:

• Purity and identity verification
• Sterility testing
• Viability & functional assays
• Endotoxin testing (where applicable)

Certificates of Analysis are available for every lot upon request.

COAs are lot/batch-specific. To request one:

1. Go to the product page
2. Click "Request Certificate of Analysis" in the Documentation tab
3. Enter your lot/batch number (found on the product label or packaging)
4. Our team will email the correct COA

Unless explicitly stated on the product datasheet, all products are for research use only (RUO) and are not intended for diagnostic, therapeutic, or clinical applications.

Absolutely. Our scientific support team can help with:

• Protocol optimization
• Troubleshooting unexpected results
• Choosing the right culture conditions
• Interpreting datasheets

Email info@neobiopharma.com with your specific question.

We offer a 30-day return policy for unopened, non-perishable products. For temperature-sensitive products, returns must be arranged within 48 hours of receipt. Contact support@neobiopharma.com to initiate a return.

We respond to all inquiries within 24 hours on business days. Urgent shipping or order-related questions receive priority handling.